Start with a Use Case

AWS offers a powerful set of patient and member engagement services for the health and health insurance industry.

Before exploring services like AWS Pinpoint, AWS Personalize or AWS powered real-time interaction tools, it’s best to start with identifying your top use cases.

This post curates a list of the top patient and member engagement use cases, which you can use as a source of inspiration. 

A Note About Channels

Use cases are often applicable across multiple channels, which members and patient will show their own individual preferences for. You also need to be prepared for new channels to be added as they show popularity. 

Example channels to consider include: web, mobile, interactive email (AMP), SMS, outbound voice, inbound voice, 3rd party media and social.

Patient / Member Interaction Library